Effective date: 19 October 2026
Energy for the operation of the Service is a digital product. We sell it; the payment is accepted, and a refund is paid, through Link (Sold through Link, LLC). Link has its own refund policy for such purchases; where it is more favourable to you than this one, Link's policy applies. You can also ask Link for a refund directly, within 60 days of the payment, from the receipt it sent you.
Energy is a digital product that is consumed instantly when features are used. Therefore:
Consumers in the EU may withdraw from the purchase within 14 days without giving a reason. Energy is available the moment you pay: by tapping the payment button you ask us to start before those 14 days are over — the top-up screen says so next to the button. If you withdraw within 14 days, we refund the value of the energy you have not used; energy already used is paid for.
If a charge was made due to a technical malfunction, a payment was duplicated, or a purchase was made in error — write to us within 14 days, we will investigate and refund the amount if a refund is justified.
Write to hello@10of10.fit stating the purchase email and the order number (from the Stripe email). We respond within 3 business days. An approved refund is credited to the original payment method within 5–10 business days (the timing depends on your bank and Stripe).
Non-refundable: consumed energy; energy sent as a gift (it counts as used from the moment it is sent) and energy received as a gift; the free daily resource and bonuses (not purchased); purchases made in breach of the Terms of Use (for example, abuse or fraud).
hello@10of10.fit
Operator: Alexei Vasyutin, private individual
Address: ul. Grębałowska 17/4, 01-808 Warszawa, Poland